Return & Refund Policy

Thank you for shopping with Wmebee.
We strive to provide high-quality gate hardware and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

🕒 Return Window

You may request a return within 30 days of receiving your order.

✅ Eligibility for Returns

To be eligible for a return, please make sure:

• The item is unused and in original condition.
• It must be in the original packaging.
• You have the receipt or proof of purchase.
• ⚠️ Important: Please make sure to measure your gate or pipe size and confirm product compatibility before installation.
  Returns for items damaged due to forced installation or improper sizing will not be accepted.

❌ Non-returnable items

• Custom or modified items
• Items damaged due to misuse or incorrect installation
• Clearance or final-sale items (if marked)

🔁 Exchanges

We only replace items if they are defective or damaged due to shipping.
Please contact us with clear photos of the issue.

💸 Refunds

Once we receive your returned item and inspect it, we will notify you of the status.

• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the product was defective or incorrectly shipped.
• We recommend using a trackable shipping method.

📩 How to Start a Return

Please contact us at info@wmebee.com with the following:

• Your order number
• Reason for return
• Photos (if applicable)

We’ll respond within 1–2 business days with return instructions.

🎯 Final Notes

We reserve the right to refuse returns that do not meet the above conditions.
For any questions, feel free to reach out — we’re here to help.